Question 1

Do I have to be there for delivery?

Accepted Answer

Generally, no. If you’re staying in one of our regular delivery areas, we usually deliver the cart to your driveway. If we know your property manager or you’ve given us a garage access code, we can park it in your garage before or after your arrival — no need for you to be there.

The exception is the Palm Villas, which require you to be present at delivery. Please call us to coordinate unless you can provide a garage access code.

Question 2

Do I have to pay everything upfront?

Accepted Answer

No. If you’re booking in advance, only a 10% deposit is required. We use a third-party credit card processor to securely store your payment information, and the balance is charged on your arrival day.

If you book less than 48 hours before delivery (by phone), full payment is required at the time of booking.

Question 3

What’s the minimum number of days I can rent a cart?

Accepted Answer

You can rent for one day, but the minimum charge is three days. For example, a standard four-seater cart
costs less than $170 whether you keep it for one day or three.
Keep in mind:
- The cart must be returned fully charged.
- A single-day rental usually doesn’t work for most guests unless you have reliable garage or outlet access.

Question 4

What’s your delivery area?

Accepted Answer

Delivery is free within the Mauna Lani Resort complex and approved subdivisions of Waikoloa Resort.

- Mauna Kea, Hapuna, Hualalai, and Kukio Resorts: Free delivery for rentals of more than one week. Rentals under 8 days incur a one-day rental fee.
- All deliveries within Mauna Lani Resort are always free.

Question 5

What is required to rent a cart?

Accepted Answer

Drivers must:
- Be at least 18 years old with a valid driver’s license.
- Sign our rental rules acknowledgment and liability waiver.
- Have access to a garage or electrical outlet for charging.

Question 6

How do I return the cart?

Accepted Answer

On your return day, text us with the time you’ll finish charging the cart. We’ll arrange pickup. Instructions for securing the key, charger, and charging cords will be provided.

Question 7

What is your cancellation policy?

Accepted Answer

- 48+ hours before start date: Fully refundable.
- 24–48 hours before start date: 25% fee.
- After delivery: One-day rental fee charged for each day (or portion) the cart was in your possession.

Question 8

Do you offer any discounts?

Accepted Answer

Yes, during non-peak seasons we offer discounts for:
- Verified veterans
- Hawaii homeowners
- Repeat customers (with a code)

Question 9

What’s the difference between a regular golf cart and an LSV?

Accepted Answer

LSVs (Low-Speed Vehicles):
- Are faster (up to ~20 mph vs. 9–13 mph for a standard golf cart)
- Always have seatbelts
- Often have additional safety features

Question 10

Do you have street-legal golf carts?

Accepted Answer

Yes. However, within our primary rental resort areas, all roads are private, so LSVs aren’t required. Even if a cart is street-legal, it cannot leave the resort because connecting highways have speed limits over 25 mph.
Inside most subdivisions, speed limits are 9–15 mph (sometimes lower).

Question 11

How can I add an additional driver?

Accepted Answer

When booking, you’ll see a “Required Documents” tab. After completing your own documents, you can email them to up to two additional drivers (at no charge). All drivers must meet the rental requirements.

Question 12

I’m staying in Waikoloa Resort. Which subdivisions allow golf carts?

Accepted Answer

Policies vary by subdivision:
- Not allowed: Hilton properties (hotel, Hilton Vacation Club, Kings’ Land), Beach Villas, and Shores
(exceptions possible at the hotel for events, but must be coordinated directly).
- Allowed (with charging access): Hali’i Kai, Ainamalu, Kolea, Colony Villas, Fairway Villas, and most others.
Be sure you have a garage outlet available for charging.

Question 13

Where can I go with the golf cart?

Accepted Answer

You can use the cart anywhere on the private roads of the Mauna Lani Resort, including:
- All four beaches
- The shopping center and supermarket
- The Beach Club
- The Auberge and Fairmont Orchid hotels

Carts are popular for trips to the Beach Club, restaurants, shopping, petroglyphs, and Black Sand Beach. The hotels will even valet park your cart (please tip as you would for a car).

Carts cannot be taken onto public roads outside the resort.

Question 14

Do the carts have seatbelts?

Accepted Answer

All of our LSVs have seatbelts, and many larger carts do as well. If seatbelts are important, please request them and we’ll do our best to accommodate.
Note: You’ll need to bring your own child seat if required.

Question 15

How often do I need to charge the cart?

Accepted Answer

Standard carts: Designed for a couple rounds of golf per charge, which is enough to get anywhere in Mauna Lani Resort. Plug in every time you return; chargers shut off automatically when full.
LSV carts (lithium): Have about double the range. Plug them in when they drop below 70% so they’re always
ready.

Question 16

What if I have trouble (flat tire, breakdown, etc.)?

Accepted Answer

Call us through our website as soon as possible. We usually respond within a few hours (depending on time of day).

If you have a flat tire, move the cart off the roadway and notify us immediately.

Question 17

Do your carts have tracking devices?

Accepted Answer

Yes. All carts have multiple trackers (some visible, some hidden). Occasionally, customers may receive a “tracking device alert.”

Tracking is only used if a cart is reported lost, stolen, missing, or not returned. We do not store or use travelhistory beyond those circumstances.

Question 18

How do I reserve a cart if I’m already on the island?

Accepted Answer

Our online booking system doesn’t allow reservations within 48 hours. Please call us, and we’ll send you a special link to complete your booking.

Question 19

What discounts are available for multi-cart or long stays?

Accepted Answer

- Two weeks or multiple carts: Call us for the best available discount.
- Monthly or longer rentals: We offer significant savings and can create a custom quote.

Question 20

Do you rent utility carts for hauling, construction, or events?

Accepted Answer

Yes. We offer utility vehicles with a best-rate guarantee — we’ll match or beat any competitor’s price.

Question 21

What time do you deliver and pick up?

Accepted Answer

Most properties have a 10 AM checkout and 4 PM check-in, so we try to deliver/pick up during that window.

- If you arrive the night before, we usually deliver before 10 AM (often earlier).
- If you book for 6 days, you’ll have the cart for the full 6 days from delivery.

When booking, provide your arrival and departure times so we can maximize your rental time.

FAQs

Hawaii's Big Island Golf Cart Rentals, Sales & Repairs

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